Frequently Asked Questions (FAQs)
Urgent medical concern – Do I need to be seen today?
Our team is constantly striving to offer you the best care. We reserve a few appointments spots each day for people who need to be seen that day for an urgent medical concern (that might get worse if you have to wait). If you need one of these appointments, we want to make sure it is available to you. That means we will ask patients whose concern can wait to book a regular visit not an urgent-appointment. We are doing our best to make sure regular appointments do not have to wait too long and welcome your feedback to help us improve.
What is considered an urgent medical concern?
Urgent medical concern are ones that are not considered emergencies but still require care within 24 hours. Some examples include:
- Accidents and falls
- Cuts that don’t involve much blood but might need stitches
- Breathing difficulties, such as mild to moderate asthma
- Eye irritation ad redness
- Fever or flu
- Minor broken bones and fractures in fingers or toes
- Acute, moderate back problems
- Severe sore throat or cough
- Skin rashes and infections
- Sprains and strains
- Urinary tract infections
- Vomiting, diarrhea, or dehydration
Urgent medical concerns are to deal usually with a single problem of an urgent medical nature. They do not intend to deal with complex chronic conditions.
Urgent medical concerns do not include renewal of prescription.
What is considered an emergency?
In general, an emergency condition is one that can permanently impair or endanger your life. Dial 911 immediately for any medical problem that appears life-threatening. Some examples of conditions that need emergency medical care include:
- Heart attack
- Serious head injury
- Compound fracture, which involves a bone sticking out of the skin
- Convulsions, seizures, or loss of consciousness
- Deep knife wounds or gunshot wounds
- Fever in a newborn less than 3 months old
- Heavy, uncontrollable bleeding
- Moderate to severe burns
- Poisoning
Where and when can I get the flu vaccine?
We strongly encourage you to get your flu shot. Flu shots help you, your family and your friends stay healthy. flu clinics are held at Plantagenet Family Health Team and in participating pharmacies starting in October. Visit our website this fall for flu clinic dates and locations.
How long should I wait to obtain tests results?
The great volume of test results makes it impossible to call patients with every normal result. You will, of course, be informed of significant abnormal results, and if you will asked to come in if necessary. If you wish, you may make an appointment to review your results.
Test |
Approximate Time |
| Bloodwork | 3 – 7 Business days |
| Diagnostic Imaging (MRI, X-Ray, CT, Bone Density, Mammogram, Ultrasound, Nuclear Medicine, Fluoroscopy) |
7-14 business days |
| HIV Test | 10 business days |
| PAP Test | 25 business days |
| Biopsies | 30 business days |
How do I get recent test results?
Results of tests are reviewed prompty. Patients whose test results are clinically significant will be contacted for follow-up. It can take up to 4 weeks before the report of a test result reaches the clinic. If you have not been contacted by then and would like to review your test result please call us at 613-673-4318 and ask to speak with a nurse.
Do I need an annual physical examination?
An annual physical examination is not required for most patients. But, a periodic assessment of your health risk factors and lifestyle management is often helpful. If warranted, further examination or testing may be advised based on this information. Talk to your physician about your specific needs.
I currently don’t have a doctor. How do I find a family doctor?
If you do not currently have a family doctor you can always contact the office at 613-673-4318 and the availability of physicians and to discuss your needs. You can contact Health Care Connect at 1-800-538-0520 or http://www.health.gov.on.ca/en/ms/healthcareconnect/pro/ and they will attempt to connect you with a doctor. In the meantime, if you have a medical emergency, please seek medical care at the nearest emergency department.
I don’t have a doctor; can I see a doctor in After-Hours Clinic?
No. Unfortunately this is a service available only to patients who are registered to a doctor of the Plantagenet Family Health Team
If you do not currently have a doctor contact Health Care Connect at 1-800-538-0520 or http://www.health.gov.on.ca/en/ms/healthcareconnect/pro/ and they will connect you with a doctor. If this is a medical emergency please seek medical care at the nearest emergency department.
What if I find a tick?
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